Refund policy

  • Return, Refund & Cancellation Policy

    At Pardewale, we manufacture and inspect every curtain, rug, and home textile product with meticulous care. Because our products are prepared specifically to order, we maintain a strict Return & Exchange Policy.

    We strongly urge all customers to review product specifications, measurements, and fabric details or reach out to our support team before placing an order.

    1. Pre-Order Consultation & Accuracy

    To avoid issues, please double-check all details before making a payment. If you have doubts about fabric texture, room compatibility, or exact measurements, contact us first. Our team will gladly guide you to the right selection.

    2. Non-Returnable Scenarios

    • Color & Interior Preference: Product colors may vary slightly depending on display settings, screen brightness, or room lighting. We do not entertain returns, refunds, or exchanges because the color does not match your wall, furniture, or interior décor.

    • Incorrect Sizing: Measuring windows and doors accurately is the customer's responsibility. We do not accept returns or issue refunds for items ordered in the wrong size.

      • Size Adjustment Support: If technically feasible, we can help resize or alter your curtains. However, all round-trip shipping, courier, and handling charges must be paid by the customer.

    3. Order Cancellations & Modifications

    • 12-Hour Cancellation Window: Order modification or cancellation requests are accepted strictly within 12 hours of placing the order.

    • Processed Orders: Once an order enters processing or production after 12 hours, it cannot be canceled, modified, or refunded.

    4. Damaged, Defective, or Wrong Items Received

    If you receive a package that is physically damaged in transit, defective, or contains the wrong item:

    1. Unboxing Video Mandatory: You must record a clear, continuous unboxing video from start to finish showing the sealed package, shipping label, and the issue.

    2. Timeframe: Report the issue to our support team within 24 to 48 hours of delivery.

    3. Resolution: Upon verification, we will send a replacement for the same item at no additional charge.

    5. Return Logistics & Courier Costs

    If a return or replacement is exceptionally approved by management:

    • Logistics Charges: The customer is strictly responsible for all return logistics and freight costs.

    • Pickup Assistance: For your convenience, Pardewale can facilitate the return pickup through our courier partners. However, the actual shipping charges incurred will be deducted or billed to the customer.

    • Condition of Returned Items: Returned items must be unused, unwashed, unaltered, and in their original packaging with all tags intact.

    6. Refund Method (Pardewale Wallet Credit Only)

    • No Direct Refunds: Pardewale does not issue refunds via cash, bank transfer, UPI, or original payment methods.

    • Store Wallet Credit: Approved refund amounts (minus logistics fees) will be credited directly to your Pardewale Wallet / Store Credit.

    • Wallet Usage: Your wallet balance never expires and can be used to purchase any item across our website for future orders.

    7. Transit Delays & Lost Packages

    • Delays: Delivery timelines are estimated. Delays caused by weather, courier disruptions, or public holidays do not qualify for returns or refunds.

    • Lost Packages: In the rare event a shipment is declared lost in transit by our courier partner, we will reprocess and dispatch the same order after a 15-day investigation period. If the same fabric/design is out of stock, store wallet credit will be provided.

    8. Contact & Support

    For pre-order queries, sizing assistance, or order updates:

    • Email: support@pardewale.in

    • Website: https://pardewale.in

    • Our Address for Return: 

      Pardewale.in, 
      Mezzanine Floor, Radha Krishna Industrial Society, Near Navjivan Circle, Udhna Magdalla, Surat-395007, Gujarat.

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      Before You Checkout Checklist:

      • Measure Twice, Order Once: Double-check your curtain length and width carefully before placing your order.

      • Need Color Help? Contact our support team (9998481956) for extra photos or guidance under different options for fabric, design, print, colour, lining options, hanging types, etc. 

      • Questions? We are just a message away! Helping you get it right the first time is always our top priority.

      • Thank you for choosing Pardewale!

        We appreciate your cooperation in reading our policies. By confirming your order with us, you agree to the terms outlined above. For any pre-purchase questions or assistance, please reach out to our customer care team before placing your order.